1. Free access and trials
Free Sandbox is a limited testing plan and does not automatically become a paid subscription. When checkout displays a seven-day trial for an eligible paid plan, the trial begins when Stripe confirms the subscription.
Before checkout, HookMessage displays the plan, price, currency, billing interval, included usage, trial period, and any metered overage terms.
2. Recurring charges
Paid subscriptions renew automatically using the payment method stored with Stripe until canceled. By confirming checkout, you authorize the displayed recurring charges and any clearly disclosed metered usage.
HookMessage does not store full card numbers. Stripe processes payment credentials and may perform authentication or fraud checks.
3. Usage, upgrades, and downgrades
Included credits and plan limits are measured for the subscription's actual Stripe billing period. Successful billable sends are committed to an atomic usage ledger; failed or released reservations are not counted as completed usage.
Upgrade, downgrade, and proration behavior follows the amount shown by Stripe before confirmation. Features may change immediately while financial adjustments follow the checkout or billing-portal summary.
4. Cancellation and failed payments
Customers can request cancellation from the dashboard billing page. Unless stated otherwise, access continues through the paid period and the subscription will not renew.
Failed or overdue payments may move a workspace to past-due or suspended status. HookMessage may retry payment through Stripe and restore access after successful payment.
5. Refunds and disputes
Fees are generally non-refundable after a paid period begins. HookMessage will correct verified duplicate charges and provide refunds where required by mandatory law or expressly agreed in writing.
Billing questions should be sent to [email protected] before opening a payment dispute so the account and invoice can be investigated.